Your Trusted Guide to Staying Safe Online.
Get patient, one-on-one help securing your accounts, simplifying your passwords, recognizing scams, protecting your identity, and using technology with greater confidence.
Local Nebraska Service
Serving Kearney and Central Nebraska
Patient One-on-One Help
Guidance at your pace
Transparent Pricing
No surprise fees
You Stay in Control
Nothing changes without your permission
A Local Problem
Online Scams Are Affecting Nebraska Families
Fraud is a real and growing concern in our state. These figures come from official government sources and help explain why practical, local education matters.
$42.5M
Total reported fraud losses by Nebraskans
Reporting year: 2024
Federal Trade Commission — Consumer Sentinel Network9,744
Fraud reports filed by Nebraskans · Median loss $400
Reporting year: 2024
Federal Trade Commission — Consumer Sentinel Network$16.6B
Reported U.S. losses to internet crime
Reporting year: 2024
FBI Internet Crime Complaint Center — IC3 Annual ReportStatistics show the size of the problem. A personal Digital Safety Visit helps turn that awareness into practical protection, greater confidence, and a clear plan for suspicious situations.
The 90-Minute Digital Safety Visit
A Practical Plan for Safer, Simpler Technology
Every visit is personalized. We begin with the accounts, devices, and concerns that matter most to you. We prioritize the most important protections first, then use any remaining time for everyday technology questions.
Understand Your Concerns
Discuss the accounts, devices, suspicious messages, and technology questions that matter most to you.
Secure Your Primary Email
Review the password, recovery information, signed-in devices, and available account protections.
Set Up a Password Manager
Help install and organize a password manager so important accounts can use strong, unique passwords without making sign-in unnecessarily difficult.
Protect Important Accounts
Strengthen security for important banking, credit-card, shopping, social-media, Apple, Google, healthcare, utility, and payment accounts selected by the client.
Freeze Your Credit
Guide the client through freezing their credit with the major credit bureaus and explain how to manage or temporarily lift the freezes later.
Review Device Safety
Check updates, screen locks, browser settings, suspicious software, recovery options, backup settings, and other basic protections.
Learn to Recognize Scams
Review examples of email, text, phone, Facebook, Amazon, bank, delivery, government, family-emergency, gift-card, and tech-support scams.
Build a Response Plan
Create a simple plan for what to do before clicking, paying, downloading, transferring money, sharing information, or allowing remote access.
Ask Your Technology Questions
Use remaining time for phones, tablets, computers, printers, Wi-Fi, email, streaming, photos, apps, accessibility settings, or other everyday technology needs.
Learn to Spot Them
Scams Can Look Surprisingly Real
Modern scams often imitate banks, retailers, government agencies, technology companies, friends, and family members. During your visit, you will learn how to slow down, identify warning signs, and verify suspicious situations safely.
Fake Bank Fraud Alert
“We noticed unusual activity on your account. Your card has been temporarily locked. Call 1-800-555-0199 immediately to verify your identity and restore access.”
Warning signs:
Fake Amazon Purchase or Refund
“Your Amazon order #XK-77291 for $649.99 has been processed. If you did not place this order, call 1-800-555-0182 to cancel and request a refund.”
Warning signs:
Fake Virus or Tech-Support Pop-Up
“WARNING: Your device is infected with 5 viruses! Do not turn off your computer. Call Microsoft Support immediately at 1-800-555-0144 or your data will be deleted.”
Warning signs:
These examples are fictional and for educational purposes only. Real messages may look different.
A Different Approach
More Than Tech Support
Helpful Neighbor Nebraska still provides everyday technology help, but its greatest value is helping people prevent scams, protect important accounts, and know what to do when something feels suspicious.
Protect
Strengthen passwords, email, important accounts, credit protections, devices, and recovery options.
Recognize
Learn how scammers use urgency, fear, impersonation, misleading links, fake purchases, pop-ups, and unusual payment requests.
Respond
Know when to stop, what not to share, how to verify a message, who to contact, and what to do after suspicious activity.
Everyday technology help remains part of the visit. Any remaining appointment time can be used for phones, tablets, computers, email, Wi-Fi, printers, streaming, photos, apps, or other technology questions.
Who the Service Is For
A Trusted Neighbor for Everyday People
Helpful Neighbor Nebraska is for anyone who wants patient, one-on-one help staying safe and confident with technology. You do not need to be tech-savvy. You just need to want to feel more in control.
Older Adults
Patient guidance for anyone who wants to feel safer and more confident online.
Family Members
Arranging trusted help for a parent, grandparent, or loved one who has questions.
Anyone With a Suspicious Message
If something does not feel right, get calm guidance before you click, pay, or respond.
Everyday Technology Users
Phones, computers, email, Wi-Fi, printers, streaming, photos, apps, and more.
Your Privacy and Trust
You Stay in Control
You enter your own passwords, verification codes, financial information, and identification whenever possible. Helpful Neighbor Nebraska guides you through each step but does not keep your passwords, financial details, identification documents, or password-manager recovery information. No changes are made without your permission.
You enter sensitive information yourself
Nothing changes without your permission
Passwords and recovery information are not retained
Guidance is educational, not legal or financial advice
Simple, Transparent Pricing
Schedule Your Digital Safety Visit
90-Minute Digital Safety Visit
$75
A personalized visit focused on your accounts, scam concerns, devices, and everyday technology questions.
You will not be charged when submitting your request. Roddy will contact you to confirm the appointment details.
For Groups and Organizations
Scam-Prevention Workshops
Helpful Neighbor also offers clear, practical scam-prevention presentations for senior centers, churches, libraries, nonprofits, small businesses, and community groups across Central Nebraska.
Bring Helpful Neighbor to Your Group
Request a presentation for your organization, church, library, or community group.
Frequently Asked Questions
Questions? We Have Answers.
No question is too small. Here are the things people ask most before scheduling a visit.
Not Sure Whether Something Is Safe?
You do not have to figure it out alone. Get patient, local help protecting your accounts, recognizing scams, and using technology with confidence.
Before you click, pay, wire, download, or panic—call Helpful Neighbor Nebraska.